The byline
Owner and CEO
Owner and CEO with over 10 years of experience in the IT industry, including more than 5 years specializing in VoIP and cloud communications. Experienced in designing, deploying, and supporting reliable communication solutions for businesses.
Every article here is written from the code that runs Ringfully. A figure on this site is checked against the configuration that produces it on every build, and every page is swept for a claim the product cannot back up. If an article says something, a test somewhere failed until it was true.
Articles are published under Ringfully rather than a personal byline. That is the honest answer for now: this page prints a name the day it is given one, and not before.
Articles
September 4, 2026 · Call flows and IVR
After-hours call handling: three honest optionsSeptember 4, 2026 · Queues and routing
Call centre software for a five-person teamSeptember 4, 2026 · Call flows and IVR
Change your auto attendant menu yourselfSeptember 4, 2026 · Call flows and IVR
Business hours and holidays in one call flowSeptember 4, 2026 · Queues and routing
Missed calls while everyone is with a customerSeptember 4, 2026 · Queues and routing
One number for sales, service and billingSeptember 4, 2026 · Accounts and access
Remove an employee's phone system accessSeptember 4, 2026 · Call flows and IVR
Small-business voicemail: where a message goesSeptember 4, 2026 · Cloud telephony
Surprise phone bill: toll fraud and a ceilingSeptember 4, 2026 · Call flows and IVR
Unexpected closure: the snow-day phone messageAugust 22, 2026 · Transfer, hold and conference
Assisted transfer, hold and conferenceAugust 22, 2026 · Numbers and porting
Moving your business number to another providerAugust 22, 2026 · Quebec area codes
Business phone in Lévis: one code, both shoresAugust 22, 2026 · Quebec area codes
Business phone in Trois-Rivières: what 819 saysAugust 22, 2026 · Queues and routing
Call queues and skills-based routing in QuebecAugust 22, 2026 · Cloud telephony
Cloud phone system for a Quebec SME: the tradeAugust 22, 2026 · Call flows and IVR
Building an auto-attendant callers stay onAugust 22, 2026 · Migrating from a PBX
Migrating from a PBX or Centrex line, safelyAugust 22, 2026 · Quebec area codes
Quebec area codes for a local business numberAugust 19, 2026 · Law 25 and Law 96
Is it legal to record a call in Quebec?August 19, 2026 · Call flows and IVR
French-first IVR that still serves anglophonesAugust 19, 2026 · Call flows and IVR
How long may the “for English” message be?August 19, 2026 · Law 25 and Law 96
Law 25 and a breach involving call recordsAugust 19, 2026 · Law 25 and Law 96
Law 96 and your phone system: greeting and menuAugust 19, 2026 · Call flows and IVR
Quebec statutory holidays in call routingAugust 19, 2026 · Law 25 and Law 96
Recording announcements in Quebec: what to sayAugust 19, 2026 · Law 25 and Law 96
Serving Quebec from outside: Law 25 and 96August 19, 2026 · Law 25 and Law 96
What Law 25 actually asks of a phone systemAugust 19, 2026 · Law 25 and Law 96
Where your call data lives under Law 25August 18, 2026 · Transfer, hold and conference
Why call transfers drop, and what fixes itIf an article left a question unanswered, ask it. The reply comes from the person who wrote it.