Business phone system
Every call reaches the person who can help.
One published number for your business, answered by the right people from a browser tab or the Windows app. Callers who have to wait hear roughly how long, or press 1 to be called back. We set your numbers, hours and menu up with you.
Somebody just dialled your number. Here is what happens before any phone rings.
Your number answers the way you decided.
Are you open? Which key did they press? Is this a sales call or a billing question? You draw those decisions as a menu, press publish, and that is what every caller hears from then on. No technician, no ticket.
Change the menu at two in the afternoon and the person already on the line finishes on the menu they started with. The next caller gets the new one.
Sales to sales. Billing to billing. One number.
Sales, Support and Billing are teams you name. Each one decides who may take its calls, which calls go first, and what happens when nobody picks up in time. A caller who pressed 2 for French is never offered to somebody who does not speak it.
Most phone systems sell that as a second product with its own price and its own minimum number of seats. Here it is in every plan.
How teams and waiting workYour team sees what you allow. Nobody else sees anything.
Three ready-made roles, or your own: tick exactly what each person may see and do, and the change applies the moment you save it. When somebody leaves, removing them is one action.
Your calls, recordings and contacts are kept apart from every other company using Ringfully. Of the 1,100-plus automated checks behind this, one set exists only to prove that one customer cannot reach another’s data.
How your data is kept apartA real person picks up.
Hold, pass the call on, or check with a colleague first and hand over with an introduction. Add a third person, mute or drop anyone, and see who is on the call right now. Same buttons in the browser tab and in the Windows app.
What happens once somebody answersWe set it up with you.
There is no sign-up form, on purpose: your hours and your menu are the part worth getting right, and a form does not catch a menu that sends every caller to voicemail. Tell us what your current phone system does that annoys you most. That is usually the fastest way into a useful conversation.
Already a customer? Sign in.