August 22, 2026
Building an auto-attendant callers do not hang up onA well-built phone menu runs a few seconds and offers three choices. How to structure one, and what the Charter of the French Language adds to it in Quebec.
August 19, 2026
Building a French-first IVR that still serves anglophone callersA bilingual menu and a French-first menu are different structures. One offers a choice; the other has a default. Quebec's Charter asks for the second.
August 19, 2026
How long may the “for English, press 2” message be?Quebec guidance says the message offering service in another language should be brief (a few seconds) and should say who can be served in it. Here is how to write one that fits.
August 19, 2026
Quebec statutory holidays in call routingQuebec's holiday calendar differs from the rest of Canada: the Journée nationale des patriotes in May and the Fête nationale on 24 June. A phone system configured elsewhere will answer on both.