August 19, 2026
Call recording consent under Quebec's Law 25Quebec's Law 25 requires consent that is explicit, free and informed, given for each specific purpose. Here is what that means for a phone line that records.
August 19, 2026
A breach involving call records: what Law 25 asks you to doQuebec's Law 25 requires you to keep a register of every confidentiality incident, and to notify the CAI and affected people when one presents a risk of serious injury.
August 19, 2026
Law 96 and your phone system: the greeting, the menu, the hold musicQuebec's Charter of the French Language reaches telephone service directly. The greeting must be in French, the English option must be brief, and even hold music is covered.
August 19, 2026
Recording announcements in Quebec: what to say, in which languageA recording announcement in Quebec has to satisfy two statutes at once: Law 25 wants a named purpose, and the Charter wants it in French. Here is how to write one that does both.
August 19, 2026
Serving Quebec from outside Quebec: when Law 25 and Law 96 still reach youBoth statutes can apply to a business based in another province. Having Quebec customers is usually enough. Being incorporated elsewhere is not a shield.
August 19, 2026
What Law 25 actually asks of a phone systemFive obligations under Quebec's Law 25 touch a business phone line directly: a named privacy officer, a published policy, valid consent, an impact assessment before data leaves Quebec, and an incident register.
August 19, 2026
Where your call data lives, and why Quebec law caresLaw 25 requires a privacy impact assessment before personal information is communicated outside Quebec. Almost every cloud phone system triggers it, and almost none of them say so.